The customer service helped me very fast and above all very friendly. Prompt and positive response from Zoe to my query on their FB chat system. If I could give less than a star I would!! Great customer service. No reply from them. THIS IS MY SECOND REVIEW RELATED TO EAGLEMOSS :BUILDING THE DELOREAN.2 OF THE OUTER BODY PARTS ie:THE T SHAPED ROOF PANEL AND THE PASSENGER DOOR ARE DISTORTED.IT APPEARS THAT QUALITY CONTROL HAS GONE OUT OF THE WINDOW.FOR A MODEL SO EXSPENSIVE TO BUILD,SHOULD BE REPLACED,AT NO COST TO ME.I AM QUITE PREPARED TO SEND THE 2 PARTS BACK TO EAGLEMOSS,FOR REPLACEMENT PARTS.THOUGH I HAVE BEEN CRITICAL,AND APPEAR CONTRADICTIVE,I AM SO FAR AHEAD BUILDING THIS CAR,I INTEND TO COMPLETE IT,REGARDLESS! I emailed over a week ago to cancel my subscription, guess what? I have had problems with deliveries, missing items, but that has been rectified after 3 months of dealing with Zoe via Facebook Messenger. So, I tried to send them another email asking for them to resend all of my missing issues and cancel my subscription. Mega Hulk Figure absolutely superb. I've initially contacted Eaglemoss via email but then decided to drop them a Facebook message, which was picked up by Zoe. Jake sorted my enquiry out no bother. La qualité a toujours été une de nos priorités et nous continuerons de nous efforcer de produire des collections répondant à nos critères d’exigence. I emailed again on the 21st October as nothing had arrived when I was ignored, again! Love the collection . Still waiting on a chessboard over 2 years later. A big thank you to the Eaglemoss employees for their great products. All of my queries have been answered by her and all issues remedied. Their deliveries can be a bit hit and miss (missing or incorrect items etc), but their customer service over Facebook, especially an advisor called Zoe, is excellent, always managing to rectify any issues promptly. its a joke! Read honest and unbiased product reviews … and they will no doubt respond to this by saying please send me your sub number so we can contact you and sort it out but trust me, I have done this twice and all they say is send me the issue number and we will resend it, its like they don't even understand my problem at all and by the way, it has cost me over £1000 to have a none working car sat there for nothing. Très satisfait du service, je collectionne "La légende de Batman" et j'ai toujours reçus les numéros en temps et en heure. Beautiful products, fast shipping. Conditions d'utilisation pour les auteurs d'avis. my delorean is falling apart, A wheel has come off, the doors don't stay up, screws are threading and not secure, the steel outer shell is not flush with the framework and the car is falling apart, I have tried several times to explain these issues to eagle moss who don't actually have anyone as a specialist on the end of the phone who understands my complaint, all they say is that if I send them an issue number they will replace the part but first of all theres about 10 serious issues wrong with my car and second me dismantling the car will create even more problems, I want to be able to either send the car to be seen by an expert or me take it to be assessed and repaired. Reviews Eaglemoss US. Wählen Sie eine andere Sprache aus und lesen Sie weitere Bewertungen. Really pleased with my Legends of Batman collection and most of the exceptional customer service I've received from Zoe recently. until my husband phoned on the 12th December. Having converged in 2017 with Eaglemoss Ltd., a main worldwide distributor, the master group of Die-Cast Club is presently about engines. I was missing a part from my Build the Delorean, I messaged via Facebook messenger and thanks to Zoe I have been assured that I will receive it as soon the next run of that issue is printed, I was really loving the figurines offered by Eaglemoss. Only the latest review will count in the company's TrustScore. I have now emailed twice and had no reply and my son still hasn't received his order.Update. Eaglemoss' customer service has always been helpful and I hope I will be able to order a lot more figurines from them in the future. Dodgy as! C'est ce que j'ai fais pour la Mercedes 300SL et je n'aurai pas dû. It's a great experience, every time. I' m very satisfied.Many thanks and complimentsBest regards. I emailed again on the 6th December, surprise surprise no reply! Thanks Joshua! Item well made , well packed but due to difficulties took near three weeks to deliver , good communications. Eaglemoss Reviews 5,081 • Great . Initiativbewerbung – die Chance auf den Traumjob, So punkten Sie mit dem ersten Satz in Ihrer Bewerbung, Die 20 Unternehmen mit den besten Karrierechancen, Diese 15 Unternehmen bieten das beste Bewerbungsverfahren, Kultur schlägt Kohle: Firmenphilosophie und Kultur sind wichtiger als das Gehalt, 12 außergewöhnliche Benefits von Berufstätigen in Deutschland. Thank you Zoe! To sum in one word: APALLING. Write a review Write a review Reviews 4,751 Write a review. I do love those magazines though. Write a review. You actually have to respond to them. My review now drops to one star. Despite sending emails to customer care the only response I get is an automated reply saying that will be in touch. Yet again an email today to say another issue will be delayed, it's a shame that its the issues that stop the build completely too. Thanks you Zoe. Thank you! Only the latest review will count in the company's TrustScore. I messaged them on Facebook and Zoe sorted them out for me and sent them by DPD next day. Merci à Holly ! The graphic novels do not come in any order that makes any sense whatsoever! Filter by: Filter by: Eric Geaney 2 reviews. Fast delivery on orders too, and a great range of stuff for fans of so many shows. Nous sommes désolés des problèmes que vous avez rencontrés. Thank you Zoe for all your help, a true credit to the customer services team.Many Thanks Darren Gardner. Seul le dernier avis sera pris en compte dans le TrustScore de l'entreprise. Jobsuchende haben sich auch Folgendes angesehen, Informieren Sie sich, wie Sie Cookies zulassen können, Lücken im Lebenslauf: So gehen Sie richtig damit um, FAQ zum Arbeitszeugnis: Das sollten Sie wissen. The new Timelord Victorious Daleks are a fantastic addition to this excellent series. Visit this website eagle moss.com. Useful. Filter by: Filter by: Mrs Liddell 7 reviews. The new Timelord Victorious Daleks are a fantastic addition to this excellent series. I'll stick to just going into the shop and buying them weekly. No quibbles no arguments. Item well made , well packed but due to difficulties took near three weeks to deliver , good communications. Will definitely be back to ship with you again. Also grateful to Debra who was very friendly and processed the order. Je n'ai rencontré aucun souci, aussi bien pour la livraison (qui est propre) que pour la qualité de leur collection. Bravo continuer ainsi. Aucun souci de la qualité, sur une collection de plus de 80 numéros a plus de 1200€ le travail d’édition est bâclé, une frise est représentée sur les tranches mais clairement soit il manque des logos, soit l’alignement est pas bon, soit c’est carrément la couleur qui n’est pas la même entre les ouvrages, de l’amateurisme et un manque de respect du client flagrant, j’outre-passe l’augmentation du prix en cours d’abonnement (contraire à leurs propres CGV et avec des arguments différents donnés à chaque client). Read 4 more reviews about Eaglemoss Only the latest review will count in the company's TrustScore Matthew Noonan 1 review. No updates, no communication, no anything. I wish all customer service agents were as good and as pleasant as Zoe. Would definitely buy from again !! So following my earlier review, their reply dated 20th December, and my update on the 30th advising that I had no reply, it is now the 7th of January, and I've had no reply to the e-mail they requested in their reply to my review, nor to the e-mail I had sent them days before even posting that review!Just 'acknowledging' these reviews is not enough, Eaglemoss. !Ce serait fairplay d'annoncer la couleur avant..... C'est la 3ème fois que j'ai à faire au service après vente de eaglemoss. Great Service. I was billed in error and Zoe sorted the problem, Great figurines and great customer service.
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