They never called me back (I called up 6 times), never followed up on my numerous (5) emails. Decent Bluetooth AV Receiver for under $500? As I am isolating, bought 2 ballet dancer Christmas decorations online. Is There No More Click & Collect at David Jones? Please do not make the same mistake I did! Called David Jones customer care service only for her to be rude and say there was a glitch in the system and I will not be receiving my gift with purchase. They refuse to honour it either way which is a load of S it was something I was always told you were to do in retail. They will reimburse you postage if the order is faulty, damaged or incorrect but you will have to pay the postage first and then send through a picture of the receipt, and they will refund you over the phone at a later date. David Jones should be making sure that they only allow reputable companies into their stores and trade under their banner. They arrived in a huge box for their size, one of them very loosely wrapped in torn old grubby tissue paper, the other decoration loose in the box. The card was charged and I was sent a confirmation. I also emailed them twice took along time for a reply. ... David Jones Online Store; Click and Collect is meant to be convenient but has ended up being a massive headache. David Jones offered a price match on an item, confirmed prior to purchase and had me pay (promised a refund of the difference within 3 days) got an approval and quote number and item was sent. I sent an online query to customer service about their Pay Pal refund policy & received a generic response without even attempting to answer my question. Order by 1pm for pick up free, after 4pm the same day. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I was expecting a much better response from their customer service given the circumstances and the high price I paid for my order. 35 mins on hold (and nobody answers). I had initially already spent close to $300 for the handbag I was not prepared to spend another $300 for this to be resolved nor did I even have the funds to accomodate this as I have been stood down due to COVID-19 and am currently not even working. I h... ave tried to email to no avail and have had to chase up between my busy working schedule and in lunch breaks with no response. Have wasted so many hours on their website trying to get clothing on sale while it’s in stock( very rarely is). They told me this 3 weeks after my initial item arrived. I was then advised that the item was in stock at a few David Jones stores and I could purchase directly from the store however delivery would be at a cost to me. I ordered a pair of shoes through the online store 3 weeks ago and, even though the shipping update was "received" by Australia Post, it remained that way for the past 3 weeks. I went to purchase some items at the Burwood store today and when I went to pay, I was told they don’t accept cash. I called up their customer service again and was on the phone for a very long time trying to explain the situation to the lady who was not helping at all whatsoever. I have read the earlier reviews and have also experienced the same in some cases. Want access to the full David Jones product range, without having to leave The Streets? She rudely said that I’m not allowed to pay for the merchandise at another department. Would have been nice to have been informed about that instead of having t... o ask them. Really disappointing and do not know if i will ever get the money back for a product they never even had - so please avoid unless you want to cause yourself a lot of stress for no reason and do all of the customer service work for them. After waiting for 10 days, TV was delivered but wrong size (smaller) than what I ordered, so sent back on truck. ProductReview.com.au has affiliate partnerships. It was in a cardboard box that had one single piece of tape over the flaps to stop it from opening. See store opening hours here. Got my Amalfi medium mattress from David Jones! further 25% off but then you risk missing out on what you were after. Please could you let me know how i apply staff discount to my on line orders. Wanted to purchase an item on line using part payment of a gift card and store card for remainder. lty, grimy, old products by offering me a 10% discount then 20% discount to keep the items. All most every piece of clothing they have sent me is poor quality. If they have it to purchase then they have it to exchange. I buy the Versace shoes from Perth David Jones City store . No responsibility taken. I bought a new floral middy dress online that cost me $120. Your trust is our top concern. Many stores direct customers to pick up items at the service desk or some offer contactless pick up at carparks. Now they want me to keep it full price or send it back to them. Please be careful when shopping with David Jones in future and always make sure you read their full policy before making any purchase. To date, I have not received any further update on delivery nor any contact from the product supplier, LG, for ...Read more, Placed an order and was advised that stock levels were inaccurate and the item I ordered is not in stock but the product is still on the website?
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